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Complete Customer Management Solution
No hardware or software to
install, no contracts to sign, and a suite of tools to manage customers
from reach to retention make vtiger CRM one of the easiest-to-deploy
customer relationship management solutions available.
Enterprise quality customer
support & service require enterprise quality tools.
NewAge CRM provides ticket
management systems, knowledge management systems, customer self service
portals, reports, support statistics and much more to enable your
organization's support team to meet the needs of even the most demanding
customers.
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Marketing & Campaign Management
Your marketing campaigns deliver
your leads, qualify a lot of them, and are frequently used to retain or
business. It's critical to know which campaigns are working and which
aren't.
Drip email marketing campaigns - qualify leads in ways that
were otherwise impossible
Web lead-capture forms - customize forms to put on your website
that collect visitor information and feed them straight to your CRM
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Sales Force Automation
Sales tools provide sales teams
with the ability to capture, validate, and nurture potentials through
the sales process, improving forecasting and enhancing success rates
Capture higher quality leads with integrated web-to-lead
capture forms that encourage your website's most captivated visitors to
provide you with their contact information for easy communication.
Qualify leads faster with easy-to-create mass email marketing
campaign tools to educate your leads and contacts about your products,
services, offers, and much more.
Separate quality leads from junk leads with completely
customizable reports, analytics, and formulas to learn common
characteristics of people who like your products so that you can spend
more time working with leads with those characteristics
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Support Automation
Online support ticket
management, knowledge management, and customer self-service portals
streamline the customer support process.
- A large part of customer
satisfaction is ensuring that your customer has access to quick,
convenient answers whenever problems with your products or services
arise. A tailored customer support portal ensures that you customers
can quickly and conveniently search through common issues and
resolutions, and if need be, create, document, and track their
issues, letting them know that your business is both organized and
professional and puts customer needs first.
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Inventory Management
CRM extends beyond traditional CRM boundaries by
offering complete sales cycle management, seamlessly integrating
pre-sales and post-sales activities by linking inventory management
functions (from products and price books to vendors, sales quotes,
purchase orders, sales orders, and invoices) with CRM modules (leads,
accounts & contacts, and opportunities).
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Email Integration
Associate customer emails with
CRM contacts and other components, including the external mail clients
Outlook, Thunderbird and Gmail
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Mobile CRM
Fully integrated vtiger CRM
apps are available for iOS and Android mobile devices
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Add-ons
Hundreds of customizable
add-ons enable vtiger to adapt to virtually any business environment,
also allowing connectivity with numerous external applications
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